Select Page

Chick-fil-A is quietly making a huge customer service change (cyclists may hate it)

Chick-fil-A is quietly making a huge customer service change (cyclists may hate it)

How to make meetings effective and useful: 6 ways to get actually get stuff done Read now A great new creation? It’s always good to…

Saturday, Jun 11

News

How to make meetings effective and useful: 6 ways to get actually get stuff done Read now A great new creation? It’s always good to have a sense of wonder.

I wonder, though, what’s really going to happen to Chick-fil-A .

Please, I feel sure that this saintly chicken chain will continue to wrap itself around American tongues for many years to come.

It’s inevitable, though, that it’ll embrace steps with which not everyone will find comfort.

Recently, I mused at how Chick-fil-A was entering the metaverse and wondered whether this was a sly ploy to finally make money on Sundays. (The chain observes a day of well-deserved rest.)

Now, Chick-fil-A is taking another step into the technological unknown. It’s experimenting with robot deliveries.

You might think this entirely predictable. Robots are taking over most things in fast food.Well, yes. But these little robots are quite special little robots. Created by a company called Refraction AI , these little robots offer "safe and cost-effective last-mile logistics."We all want our last mile to be cost-effective, after all. These little things are also cuter than a drop-shot that makes your opponent fall over. They look like an iMac that tried to swallow a motorbike and didn’t quite manage it. And they’re about to be tested at certain Chick-fil-A emporiums in Austin, Texas.Elon will be so miffed he didn’t get there first.Hark, though, at Refraction’s chief technology officer and co-founder, Matthew Johnson-Roberson. He believes one of the reasons Chick-fil-A is experimenting with these things is that, well, DoorDash […]

Share This